Welcome to Florist Cowley. These Terms and Conditions govern your use of our online flower delivery service, specifically for orders within Cowley and the surrounding areas. Please read these Terms carefully before placing your order. By ordering flowers or related products through our website, you agree to abide by these Terms and Conditions. These Terms apply to both private and business customers wishing to order flower deliveries from our Cowley shop, either for personal use or as gifts to others. If you do not agree with any part of these Terms, please do not place an order.
Florist Cowley aims to provide a straightforward and efficient online flower ordering process. The steps for placing an order are as follows:
Orders placed online are subject to acceptance and availability. For seasonal products or special arrangements, please order in advance to ensure supply. We reserve the right to refuse any order at our discretion for reasons including, but not limited to, unavailability of flower stock, incomplete delivery details, or suspected fraudulent activity.
Payment must be made in full at the time of placing your online flower order. We accept various secure payment methods, including commonly used debit and credit cards. All prices shown on the website are in pounds sterling (£) and include Value Added Tax (VAT) where applicable, unless otherwise stated.
Once payment is successfully processed, a receipt and order confirmation will be issued via email. If, for any reason, your payment is not authorised or declined, we cannot process your order. You are responsible for ensuring your payment details are correct and up to date.
If additional delivery charges apply (for example, for deliveries outside the main Cowley area or for specific timed delivery), these will be clearly indicated before you complete your purchase.
Florist Cowley takes pride in offering timely online flower delivery throughout Cowley and the surrounding neighbourhoods. Delivery is made by our own team or reputable courier partners, depending on location and availability. While we make all reasonable efforts to meet your preferred delivery date, at times delays may occur due to unforeseen circumstances such as traffic, adverse weather, or supply chain issues. In such cases, we will attempt to notify you as soon as possible and re-arrange delivery if necessary.
Please ensure that the recipient’s address and contact details are complete and accurate. We cannot be responsible for failed or delayed delivery due to incorrect or incomplete addresses. Where possible and if instructed, flowers may be left with a neighbour or in a safe place if the recipient is not home. We will leave a delivery card where appropriate.
Any discrepancies with your order upon delivery must be reported to us promptly so that we can investigate and resolve the issue.
Occasionally, due to seasonal availability or supply limitations, it may be necessary to substitute certain flowers or packaging in your bouquet or arrangement. We guarantee that any substitutions will be of equal or greater value and as closely matched in style, colour, and quality as possible. You will be notified of any significant substitutions where practical. Rest assured, our aim is always to deliver flowers that delight the recipient.
If you wish to cancel or amend your order, please contact us as soon as possible. Orders for flower delivery may usually be cancelled or changed free of charge, provided the request is made at least 24 hours before the scheduled delivery date. After this time, orders may have already been arranged and prepared, making cancellation or significant amendment difficult or impossible. In such cases, we reserve the right to charge for the full value of the order or deduct costs incurred.
If we are unable to fulfil your order for any reason (e.g., stock availability, delivery constraints), you will be notified as soon as possible, and a full refund will be issued to your original payment method.
Due to the perishable nature of flowers and floral arrangements, we do not generally accept returns. However, if there is a problem with the quality, freshness, or suitability of your order, please contact us within 24 hours of delivery so that we may investigate the issue. Where appropriate, we may offer a partial or full refund, replacement products, or other remedy at our sole discretion. Please note photographic evidence may be required in some instances.
As a customer, you are responsible for ensuring the following:
By placing an order, you confirm that you are at least 18 years of age and legally capable of entering into a binding contract.
Florist Cowley will provide flower delivery services with reasonable skill and care, using quality products appropriate to your order. However, our liability is limited as follows:
Nothing in these Terms limits or excludes liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or for any other liability that cannot by law be limited or excluded.
All content on our website, including but not limited to images, wording, design, and logos, remains the property of Florist Cowley or its licensors. You may view and print content for personal non-commercial use only. Any unauthorised use or reproduction is strictly prohibited.
Your privacy is important to us. Customer data will be processed in accordance with applicable UK data protection laws. We use your details solely for processing your flower delivery order and for fulfilling our obligations to you. For further details, please refer to our Privacy Policy on the website.
We reserve the right to update or amend these Terms and Conditions at any time. Any changes will take effect from the time they are posted on our website. Please check regularly to ensure you remain informed of the current Terms prior to placing future orders.
These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising out of or relating to use of our flower delivery service or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all online flower delivery orders placed with Florist Cowley, serving customers throughout Cowley and the neighbouring areas. By using our online ordering platform, you confirm that you have read, understood, and agreed to be bound by these Terms. Your statutory rights are not affected.
If you have any queries regarding these Terms and Conditions or wish to discuss your order, please refer to the contact information available on our website or visit our shop in Cowley.
Thank you for choosing Florist Cowley for your flower delivery needs across Cowley and its surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 34 High Rd Cowley Peachey, Uxbridge, UB8 2HL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Cowley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Cowley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
