At Florist Cowley, we are committed to delighting every customer with the freshest flowers in Cowley and surrounding areas. All our bouquets and arrangements are carefully prepared and delivered with a freshness guarantee, ensuring you and your loved ones enjoy beautiful blooms for days to come. As a trusted local Cowley florist, we are proud to serve households, offices, and businesses nearby, building our reputation on quality and trust.
We want every floral delivery to arrive in pristine condition. However, on rare occasions, transit or handling may result in flowers being damaged or wilted on arrival. If your order arrives damaged, please notify us within 24 hours of receipt. We kindly ask that you document the issue by keeping the flowers and, if possible, taking a photo to help us address the problem quickly. Our team will act promptly to resolve any delivery concerns to your satisfaction.
Our flowers are sourced daily to ensure maximum freshness, typically retaining their vibrancy and scent for a minimum of 5 days after delivery, provided they are cared for as per the flower care guidelines included with every order. If you find that your flowers do not meet this freshness window, please let us know as soon as possible. We handle each concern on a case-by-case basis to uphold our quality commitment to Cowley residents and local businesses.
If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer a choice between a full refund, a partial refund (if part of the arrangement is affected), or a replacement bouquet at no extra cost. Our priority is your satisfaction and ensuring you have a positive experience with Florist Cowley. We process refunds securely via your original payment method, typically within 3-5 business days after agreement or collection of the affected product.
Should you have any concerns, complaints, or feedback about your order, our service, or your delivery experience, we encourage you to contact us as soon as possible. Our process is simple:
Your satisfaction is at the heart of what we do. We view every complaint as an opportunity to improve and strengthen the trust Cowley households and businesses place in us.
Florist Cowley is honoured to be part of the local community, working hard every day to earn your trust as the go-to source for fresh flowers in Cowley. Thank you for allowing us to help you celebrate special moments and brighten everyday occasions with stunning arrangements, all backed by our robust returns and complaints policy. If you need assistance, please don’t hesitate to get in touch with our team—we’re always happy to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
