Florist Cowley Privacy Policy for Customers

Name: TIMELESS VICTORIAN
Brand: Florist Cowley
Price: 63.00 GBP
Availability: InStock

Introduction

This Privacy Policy explains how Florist Cowley collects, uses, stores, and shares personal data of individuals placing orders from Cowley and the surrounding districts. We are committed to handling your information in accordance with the UK General Data Protection Regulation (GDPR), ensuring your privacy and rights are respected at all times. By placing an order with Florist Cowley, you agree to the terms described below.

Who This Policy Applies To

This policy applies to all customers of Florist Cowley who place orders for delivery or collection in Cowley and the surrounding districts. It covers how we handle customer information throughout the ordering and delivery process.

What Personal Data We Collect

When you place an order or interact with Florist Cowley, we may collect the following types of personal information:

Identification Data: Your full name and, if applicable, the recipient’s name.
Contact Data: Delivery address, billing address, and contact telephone numbers.
Order Data: Details about your order, such as messages to include, product preferences, and requested delivery dates.
Payment Data: Payment method details. We do not store full card numbers; these are processed securely by payment processors.
Communication Data: Records of your communications with us, including enquiries, complaints, or feedback.
Technical Data: In some cases, anonymized IP addresses and details about the device used for browsing our website for security and analysis.

Lawful Basis for Processing Your Personal Data

We only process your personal data when permitted by law. Depending on the circumstances, the lawful bases we rely on are:

Contractual Necessity: We process your information to fulfil our contract with you when you place an order, including communicating with you and organising delivery.
Legal Obligations: Certain data is processed to comply with legal requirements, such as maintaining records for tax purposes.
Legitimate Interests: We have a legitimate interest in protecting our business, preventing fraud, and improving our services, provided these interests do not override your rights.
Consent: When required by law, we may request your explicit consent, for example, to send marketing communications. You can withdraw consent at any time.

How Your Data Is Used

Your information is used solely for purposes relevant to your customer relationship with Florist Cowley. These include:

Processing and delivering your floral orders.
Communicating with you regarding your order, delivery, or feedback.
Handling payments securely.
Complying with our legal and regulatory obligations.
Improving our products and services through analysis of orders and customer feedback.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose it was collected for, including satisfying legal, accounting, or reporting requirements. The general retention periods are:

Order and transaction records: Kept for up to 7 years for accounting and legal compliance.
Contact and delivery details: Retained for up to 2 years following your last order, unless otherwise required for legal reasons.
Marketing consent and records: Maintained until you withdraw consent or request deletion.

When data is no longer required, it is securely deleted or anonymised.

Who Has Access to Your Data (Processors and Recipients)

We take your privacy seriously and only share your personal data when strictly necessary. Your data may be shared with:

Payment Processors: Third-party payment service providers handle your payment securely on our behalf.
Delivery Partners: If deliveries involve external couriers, relevant information (such as name, address, and contact number) is shared solely for processing your order.
IT and System Providers: Technology suppliers may access data while providing maintenance and support on our systems. These processors are contractually obliged to protect your data in accordance with GDPR standards.
Legal or Regulatory Authorities: Where required, we may share data to comply with legal obligations.

Florist Cowley does not sell or rent your personal data to third parties for marketing purposes.

Your Rights Under GDPR

As a data subject, you have several important rights under the UK GDPR. These include:

Right to Access: You have the right to request access to your personal data.
Right to Rectification: You may request corrections to incomplete or inaccurate information held about you.
Right to Erasure (Right to Be Forgotten): You can request the deletion of your data where there is no good reason for us to continue processing it.
Right to Restrict Processing: You can ask us to suspend the processing of your data in certain situations.
Right to Data Portability: You have the right to receive your data in a commonly used format and transfer it to another service provider.
Right to Object: You may object to certain types of processing, including direct marketing.
Rights in Relation to Automated Decision Making: Florist Cowley does not engage in automated profiling or decision making regarding customer orders.

If you wish to exercise any of the above rights, please contact us with your request. We will respond as soon as reasonably possible in accordance with the law.

How We Protect Your Data

Florist Cowley implements technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures include restricting access to systems, using secure payment platforms, and training staff in privacy and data handling procedures. All third-party processors are required to comply with equivalent privacy and security standards.

Policy Changes

We may update this Privacy Policy periodically to reflect changes in legislation, regulations, or our business processes. The date of the most recent revision will always be shown at the end of this policy. Continued use of Florist Cowley’s services following an update indicates your acceptance of the new terms.

Contacting Florist Cowley

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, you are encouraged to contact us. We are committed to addressing your queries in a timely and appropriate manner.

This policy is effective as of June 2024.